Home / Contact Us

Get in Touch

For any inquiries or feedback from customers, we will respond patiently and meticulously.

Contact Information

ADD: 210 Yuan Road, zhouxiang Town, Cixi City, Zhejiang Province, China

Phone: +86-13906742187

Fax: + 86-0574-63451818

E-mail: admin@kemp.com.cn

faq

  • Where are your goods mainly exported to? 

    Our products are mainly exported to dozens of countries including the United States, Germany, France, Spain, Italy, the United Kingdom, and Australia.  

  • How to deliver goods to customers? 

    Mainly according to customer requirements, we usually ship by sea. Of course, if the customer’s goods are urgent, we can also ship by air.  

  • What is the payment method? 

    When quoting, we will confirm the transaction method with you, FOB, CIF or other methods. When mass production, we usually pay 30% advance payment first, and then pay the balance after seeing the bill of lading. Most of our payment methods are T/T, of course, L/C can also be accepted.  

  • How does your company guarantee product quality? 

    First of all, we will have corresponding inspection after each process. For the final product, we will do 100% full inspection according to customer requirements and standards; In addition to the inspection report of the material supplier for each batch of raw materials, we also do material analysis ourselves. And do a material inspection and archive again after the casting is completed. For each batch of products, we will conduct salt spray test and thickness test on plating. For newly designed products, we will conduct life tests and related destructive tests on the products before production to verify the reliability of the products.  

  • How many employees does your company have, and how many technicians are there? 

    The company currently has more than 500 employees, including more than 30 professional technicians and more than 10 engineers.  

  • What is the production capacity of your company? 

    Our annual output exceeds 2 million sets of faucets, and we have the ability to expand production capacity and factory space in a short period of time.  

  • Can you make customized products? 

    We can develop and produce products according to the drawings or samples provided by customers.  

  • What application fields are your products mainly involved in? 

    Our products are mainly kitchen and bathroom sanitary ware, bathroom hardware.  

  • What products can you provide? 

    We mainly produce faucets and bathroom accessories.  

  • Are you a direct manufacturer or a trading company?  

    We are a factory, and we also have our own international trade department, so we can produce and sell by ourselves. 

  • How soon can we get a reply after we send you an inquiry? 

    In working days, we will reply to you within 12 hours after receiving the inquiry.